Frequently asked questions
When will my order be delivered?
Cartoz delivers to eligible addresses within Australia only. Dispatch and delivery timeframes vary by product, supplier or dispatch warehouse, and destination postcode. Delivery estimates are not guarantees. Tracking or delivery updates are provided after dispatch. See our Shipping Policy for details.
Can I Return my product?
Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.
What can I do if my item (or part of it) is damaged?
We work hard to deliver your items without damage. Orders can be returned or exchanged within 14 days of receiving the parcel, providing they are in original resalable condition.