Terms & Conditions

Last updated: 28 August 2026

Terms and Conditions

1. Introduction

Welcome to Cartoz, an Australian online-only retailer operated by RAVAL GROUP PTY LTD (ABN 24 621 799 273; ACN 621 799 273).

These Terms and Conditions govern use of the Cartoz website and online store and purchases made from Cartoz. By using the website or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.

2. Definitions

Cartoz, we, us or our – RAVAL GROUP PTY LTD trading as Cartoz, the Australian online retailer and seller
Customer, you or your – A person or business purchasing or attempting to purchase products from Cartoz
Supplier, partner or warehouse – A third party that may provide product information, stock availability, storage or dispatch services on Cartoz's behalf
Website – The Cartoz website and online store at www.cartoz.com.au

3. Accounts and Website Use

If you create an account, you must provide accurate and complete information, keep your login details secure and remain responsible for activity performed through your account.

Cartoz may restrict or suspend access where reasonably necessary to address fraud, misuse, unlawful activity, security risks or a material breach of these Terms.

4. Cartoz's Retailer Role

Cartoz operates as an Australian online-only retailer. Customers purchase from and make payment to Cartoz. Cartoz is the customer's seller and support contact.

Products may be sourced from or dispatched by Australian partner, supplier or warehouse locations on Cartoz's behalf
These fulfilment arrangements do not make the warehouse or fulfilment supplier the customer's seller
Cartoz provides order support and remedies in accordance with Australian Consumer Law and its published policies

5. Product Information and Availability

Product descriptions, specifications, images and compatibility information may include information provided by a manufacturer or supplier. Customers should review the product listing and contact Cartoz before ordering if clarification is required.

Product availability varies by product and supplier or warehouse stock. An order is subject to acceptance and availability. Cartoz will contact the customer and provide appropriate options, including a refund where applicable, if an accepted order cannot be supplied.

6. Orders and Payments

Customers must provide accurate contact, billing and delivery information
Payment must be authorised using an available payment method before an order is processed
An order confirmation acknowledges receipt of the order but does not override availability, pricing-error, fraud-prevention or legal checks

Cartoz may reject or cancel an order for a material pricing error, stock unavailability, suspected fraud, payment failure, delivery restriction or other lawful reason. If payment has been taken for a cancelled order, Cartoz will arrange a refund to the applicable payment method.

Order cancellations and address changes

Customers should contact Cartoz immediately at sales@cartoz.com.au or 0493 005 074 and provide the order number and requested cancellation or corrected delivery address.

Cartoz will check the order’s fulfilment status, but cancellation and address changes are not guaranteed. Once an Australian supplier or warehouse has started picking, packing, booking freight or otherwise fulfilling the order, the request may no longer be possible. After dispatch, courier redirection may be requested where available but cannot be guaranteed.

If a voluntary cancellation cannot be completed, the customer may need to accept delivery and use the applicable change-of-mind return process. Any applicable redirection, redelivery, return-to-sender or return cost will be disclosed and handled under Cartoz’s published policies and applicable law. This does not limit non-excludable rights or remedies under the Australian Consumer Law.

7. Pricing

Current product prices are displayed on the Website. Prices and promotions may change before an order is accepted. Delivery charges, where applicable, vary by product and destination and are displayed at checkout where available or confirmed before fulfilment.

If a material pricing error affects an order, Cartoz may contact the customer to confirm available options, including cancellation and refund where applicable.

8. Shipping and Delivery

Orders may be dispatched from different Australian partner, supplier or warehouse locations. Orders containing multiple products may arrive in separate parcels.

Delivery availability, charges and timeframes vary by product, dispatch location, courier availability and destination postcode. Any delivery date or timeframe is an estimate unless Cartoz expressly confirms otherwise in writing. Tracking or delivery updates are provided after dispatch when available.

Customers should contact Cartoz for delivery support. Additional charges may apply where an incorrect or incomplete address causes redirection or redelivery.

9. Returns, Refunds and Consumer Guarantees

Returns and refunds are governed by the Refund Policy and applicable Australian Consumer Law. Change-of-mind return requests must be made within the published 14-day return window and remain subject to the Refund Policy's eligibility requirements.

Nothing in these Terms excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded. Where goods fail to meet an applicable consumer guarantee, customers may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

Customers should contact Cartoz at sales@cartoz.com.au to begin a return, warranty or consumer-guarantee request.

10. Prohibited Activities

Users must not engage in unlawful or fraudulent activity, interfere with Website security or operation, provide false information, misuse another person's account, infringe intellectual-property rights or use the Website in a way that causes harm to Cartoz or other users.

11. Intellectual Property

Cartoz branding and original Website content, including logos, graphics, text and software, are protected by applicable intellectual-property laws. Third-party product names, trademarks and content remain the property of their respective owners. Unauthorised use is prohibited.

12. Liability

Nothing in these Terms excludes, restricts or modifies liability, rights or remedies that cannot be excluded under Australian Consumer Law.

To the maximum extent permitted by law, Cartoz is not liable for indirect or consequential loss that was not reasonably foreseeable. Any additional limitation applies only to the extent permitted by law and does not reduce a customer's non-excludable rights.

13. Changes to These Terms

Cartoz may update these Terms from time to time. Updated Terms take effect when published on the Website and apply prospectively, except where a change is required by law. Terms applying to an accepted order will not be changed retrospectively to remove rights already accrued.

14. Governing Law

These Terms are governed by the laws of Queensland and the Commonwealth of Australia. Nothing in this section limits any rights a customer may have under other applicable Australian laws.

15. Contact and Business Information

Trading name: Cartoz
Legal entity: RAVAL GROUP PTY LTD
ABN: 24 621 799 273
ACN: 621 799 273
Business address: 16, Perregreen Street, Doolandella, Queensland, 4077, Australia
Online store: No customer pickup
Email: sales@cartoz.com.au
Phone: 0493 005 074
Customer support hours: Monday to Saturday, 9:00 am to 9:00 pm (Queensland time)
Website: www.cartoz.com.au