Frequently Asked Questions

Yes. Cartoz is an online-only Australian retailer operated by RAVAL GROUP PTY LTD (ABN 24 621 799 273; ACN 621 799 273), with its registered business location in Doolandella QLD 4077.

Products may be dispatched from supplier or warehouse locations across Australia. Dispatch and delivery timeframes vary by product, supplier or warehouse, courier availability, and destination postcode.

Yes. Tracking details are emailed once your order has been dispatched so you can monitor your shipment every step of the way.

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal and payment information.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and other secure payment methods available at checkout.

Online store — no customer pickup. Our registered business location is Doolandella QLD 4077 and is not a showroom, walk-in retail store or collection point.

If your item arrives damaged or faulty, please contact us immediately. Our support team will work with the supplier and courier to resolve the issue promptly.

Yes. Eligible products can be returned according to our Returns & Refunds Policy. Please review the policy page for complete details.

Dispatch and delivery timeframes vary by product, supplier or warehouse, courier availability, and destination postcode. Delivery estimates are not guarantees. See our Shipping Policy for details.

You can reach our customer support team via email at sales@cartoz.com.au.