Returns & Refunds

At CARTOZ, we are committed to providing a smooth and reliable shopping experience. If something isn’t right, we’re here to help.

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🔄 Returns Policy

We offer a 7-day return policy from the date of delivery.

Eligible Returns:

• Item is damaged, defective, or incorrect
• Product is unused and in original packaging

Not Eligible:

• Used or damaged after delivery
• Missing original packaging
• Change of mind (unless approved)

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📦 Return Process

1. Email us at sales@cartoz.com.au
2. Provide your Order ID and issue details
3. Attach photos or videos showing the problem
4. Wait for return approval and instructions

Note: Returns must be approved before sending items back.

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💳 Refund Policy

Once your return is received and inspected:

• Refunds are processed within 5–7 business days
• Refunds are issued to the original payment method

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🚚 Shipping Costs

• Shipping fees are non-refundable unless the item is faulty
• Return shipping costs may be deducted from your refund

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⚠️ Important Notes

• Incorrect shipping addresses may lead to additional charges
• CARTOZ reserves the right to approve or reject return requests

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📞 Need Help?

Email: sales@cartoz.com.au

WhatsApp: Available for quick support

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Easy Returns | Secure Refunds | Customer First Approach