Shipping Information
Cartoz is a Brisbane-based Australian registered business. We currently operate as an online marketplace with products shipped directly from trusted supplier warehouses located across Australia.
🇦🇺 Australia-Wide Delivery
While Cartoz is headquartered in Brisbane, our products are dispatched from a network of supplier warehouses throughout Australia. This allows us to provide faster delivery, wider product selection, and competitive pricing nationwide.
We are currently an online-only retailer. A Brisbane showroom and retail location may be introduced in the future.
🚚 Trusted Couriers
- Australia Post
- Aramex
- Allied Express
- Border Express
- CouriersPlease
- Direct Freight Express
- Hunter Express
- Sendle
- StarTrack
- TNT Australia
- Team Global Express
📦 Dispatch Time
Orders are typically dispatched within 1–2 business days after payment confirmation.
Tracking information will be provided via email once your order has been shipped.
📍 Delivery Coverage
We deliver Australia-wide where courier services are available.
Certain remote or regional locations may not be serviceable for specific products.
🌏 New Zealand Shipping
Selected products may be available for delivery to New Zealand. Customers are responsible for any applicable customs duties, GST, import taxes, or clearance fees.
⚠️ Incorrect Address
Please ensure your shipping details are accurate before placing an order. Address changes may not be possible once an order has been processed. Additional freight charges may apply.
📦 Missing or Damaged Orders
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact our support team as soon as possible.
We will work directly with our supplier network and courier partners to investigate and resolve the issue promptly.
📞 Need Assistance?
Our customer support team is here to help.
✉ sales@cartoz.com.au
Fast Delivery • Trusted Australian Suppliers • Australia-Wide Shipping
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