Last updated: 28 August 2026

This Shipping Policy explains how Cartoz delivers orders within Australia. Cartoz is the customer’s seller and support contact, even where an Australian partner, supplier or warehouse stores or dispatches a product on Cartoz’s behalf.

1. Delivery territory

Cartoz delivers to eligible addresses within Australia only. Delivery is limited to eligible Australian addresses.

Cartoz is an online-only retailer. The business address is not a showroom, retail store or collection point, and customer pickup is not available.

2. Product and postcode availability

Delivery availability depends on the product, the dispatch warehouse, courier coverage and the destination postcode. A product may be available for delivery to one postcode but unavailable for another.

Enter the delivery postcode at checkout, or contact Cartoz before ordering, to confirm serviceability and applicable delivery charges.

3. Dispatch handling times

Order handling begins after payment has been authorised and the order has been accepted. Handling times vary by product and dispatch warehouse.

Where a dispatch estimate is available, it will be shown or communicated as a range for the applicable product. Cartoz does not promise one fixed dispatch time for the entire catalogue.

Orders containing multiple products may be handled and dispatched separately.

4. Estimated transit times

Transit time starts after the applicable item has been dispatched. Where available, an estimated transit range may be shown on the product listing, at checkout, in an order update or through the courier’s tracking service.

Transit estimates vary according to the product, dispatch warehouse, courier, destination postcode, delivery route and events outside reasonable control. They are estimates rather than guaranteed delivery dates unless Cartoz expressly confirms otherwise in writing.

5. Shipping costs

Shipping costs may be calculated using the product type, quantity, dimensions, weight, dispatch location, courier service and destination postcode. The applicable charge will normally be displayed at checkout before payment.

If an accurate delivery charge cannot be calculated at checkout, Cartoz will contact the customer before the order is dispatched or finally accepted. The customer may approve the charge or cancel the affected order for a refund.

6. Bulky products and remote-area charges

Bulky, heavy or unusually sized products may require a specialist freight service. Additional charges may also apply to remote or limited-access destinations.

Any additional charge must be displayed at checkout or confirmed with the customer before the affected order is dispatched or finally accepted. Cartoz will not add an undisclosed surcharge without the customer’s agreement.

7. Excluded and restricted postcodes

There is no single excluded-postcode list that applies to every Cartoz product. Restrictions vary by product, warehouse and courier.

Checkout may prevent an order where the selected product cannot be delivered to the entered postcode. If an order is accepted and Cartoz later confirms that delivery is unavailable, Cartoz will contact the customer and provide suitable options, including cancellation and a refund where the product cannot be supplied.

8. Tracking

Tracking details are provided after dispatch when tracking is available for the relevant courier service. Tracking may not update immediately after a label or consignment number is created.

Customers should contact Cartoz—not the fulfilment warehouse or supplier—for assistance with tracking or delivery.

9. Split shipments

Products may be dispatched from different Australian warehouses. Items in the same order may therefore arrive in separate parcels, through different couriers or on different dates. Separate tracking details may be provided for each shipment when available.

10. Order cancellations and address changes

Contact Cartoz as soon as possible at sales@cartoz.com.au or 0493 005 074. Provide the order number and clearly state whether you are requesting cancellation or an address change. For an address change, provide the complete corrected address.

Cancellation and address-change requests are not guaranteed. Products may be processed by different Australian supplier or warehouse locations. Once the applicable supplier or warehouse has started picking, packing, booking freight or otherwise fulfilling the order, Cartoz may be unable to cancel the order or change its delivery address.

After dispatch, Cartoz may ask the courier whether redirection is available, but a redirection cannot be guaranteed. Any additional redirection, redelivery or return-to-sender cost will be disclosed where applicable and handled in accordance with the circumstances and applicable law.

If a voluntary cancellation cannot be completed, the customer may need to accept delivery and then request an eligible change-of-mind return under the Returns & Refunds Policy. Applicable return conditions and disclosed costs may apply.

These operational limits do not remove any right or remedy available under the Australian Consumer Law, including where Cartoz cannot supply the order as agreed.

11. Failed delivery

If nobody is available to receive a delivery, the courier may follow its applicable procedure, which can include a safe drop, delivery card, depot or collection-point transfer, or another delivery attempt.

Courier options vary by service and location. Any redelivery or storage fee will be handled according to the circumstances, the courier’s service conditions and applicable law.

12. Lost or delayed parcels

If tracking has not updated, a parcel is substantially delayed, or the parcel appears lost, contact Cartoz with the order number. Cartoz will review the order and, where appropriate, raise an enquiry with the courier or fulfilment partner.

If Cartoz cannot supply a paid order within the agreed time or, where no time was agreed, within a reasonable time, Cartoz will provide an appropriate solution in accordance with the Australian Consumer Law.

13. Items damaged in transit

Report transit damage to Cartoz as soon as reasonably possible after delivery. Include the order number, a description of the damage, clear photographs or video, and photographs of the packaging where available.

Keep the product and packaging until Cartoz provides instructions. Reporting promptly helps us investigate the delivery, but nothing in this section limits rights or remedies that cannot be excluded under the Australian Consumer Law.

14. Contact Cartoz

Trading name: Cartoz
Legal entity: RAVAL GROUP PTY LTD
ABN: 24 621 799 273
Email: sales@cartoz.com.au
Phone: 0493 005 074
Customer support hours: Monday to Saturday, 9:00 am to 9:00 pm (Queensland time)

Online store — no customer pickup.